Frequently Asked Questions
1. What products do you offer?
We stock premium boxing and fitness gear, including boxing gloves, handwraps, punching bags, headguards, groin protectors, coaching equipment, training accessories, apparel and custom boxing rings. Whether you train at home, in the gym or competitively, we have the gear to support your goals.
2. Do you have gear for beginners as well as pros?
Absolutely. Our range covers every level, from great-value gear for people just starting out to high-performance equipment built for sparring and competition.
3. How do I choose the right gloves, groin protector or headguard?
The right size depends on:
- Weight / size (8oz–16oz, or S–L)
- Purpose (bag work, sparring, fitness)
- Fit and comfort (wrist support, hip, cheek and chin protection)
Try our Glove Finder or check our Size Charts, also linked next to the size picker on product pages. Still unsure? Email us your body weight and training style and we'll help you choose.
4. Where do you ship to?
We ship Australia-wide and internationally. Available options and rates for your address are shown at checkout. If your country isn't listed, contact us and we'll see what we can do.
5. How long does shipping take?
- Dispatch: orders placed before 2pm (AEST/AEDT) Monday to Friday usually ship the same day
- Australia Standard: 3–5 business days
- Australia Express: 1 business day (order before 2pm)
- International Standard: 7–14 business days
You'll get an email with tracking details as soon as your order ships.
6. How much does shipping cost?
Australia Standard is free on orders over $160 AUD. Otherwise, Australia Standard is $15 and Australia Express is $20. International Standard is $40. Bulky items such as heavy bags and boxing rings are quoted separately. International customers are responsible for any import duties or taxes. See our Shipping Policy for full details.
7. What is your returns policy?
We don't offer returns, exchanges or store credit for change of mind, including if you've chosen the wrong size or colour. Please check our Size Charts or use our Glove Finder before ordering, or contact us if you're unsure and we'll help you choose.
If your item is faulty, damaged, not as described or the wrong item, we'll repair, replace or refund it. This includes sale items. Your rights under the Australian Consumer Law always apply.
To make a claim, email sales@powrboxboxing.com with your order number, a description of the problem and photos. See our Refund Policy for full details.
8. Do I pay for return shipping?
No. For faulty, damaged or incorrect items we cover reasonable return shipping. Please contact us before sending anything back so we can arrange it.
9. How long until I get my repair, replacement or refund?
Once we receive and inspect the item, we process your repair, replacement or refund within 5–7 business days. Refunds go back to your original payment method, and your bank may take a few extra days to show it.
10. Can I customise my gear with my name or logo?
Yes. Many products can be personalised; look for the personalisation option on the product page. For logos, team gear or bulk orders, see Want your name or logo on this? or email us at sales@powrboxboxing.com.
11. Is your gear suitable for competition or just training?
Our equipment is built for durability and safety, and many of our products suit both competition and everyday training. Whether you're preparing for a fight or training for fitness, you can trust our gear to perform.
12. Do you have a size chart?
Yes. Our Size Charts page covers gloves, headguards, groin protectors and apparel, and it's linked next to the size picker on product pages. If you're still unsure, contact us and we'll help.
13. Do you offer discounts or promotions?
Yes. Sign up to our newsletter for 10% off your first order, plus early access to new drops and sales.
14. Can I pay later?
Yes. We accept card, PayPal, Shop Pay, Apple Pay, Google Pay, Afterpay and Zip.
15. How can I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your delivery. If tracking shows no movement for more than 5 business days, contact us and we'll follow it up with the carrier.
16. How do I look after my boxing equipment?
To keep your gear performing and hygienic:
- Air dry equipment after every use
- Don't store equipment wet or damp
- Wipe the inside and outside with a clean, dry cloth
- Keep it out of direct sunlight and heat
- Use deodorisers to reduce moisture build-up
- Don't machine wash or tumble dry
Damage caused by not following these care steps isn't covered as a fault.
17. Can I visit your store?
Yes. Our Smeaton Grange store (12/66 Turner Road, Smeaton Grange NSW 2567) is open by appointment.
18. How can I contact you?
Email sales@powrboxboxing.com, call +61 484 688 829 or use the contact form. We aim to reply within 24 hours on business days.